2020 - Volume #44, Issue #1, Page #14[ Sample Stories From This Issue | List of All Stories In This Issue | Print this story | Read this issue]
“Best Buy” CSA Software ProgramCurtis Millsap, Springfield, Mo.: Curtis is well-pleased with his Harvie CSA Software Program for people with Community Supported Agriculture businesses supplying regular deliveries of garden produce to customers (https://www.harvie.farm). “It’s easy to use and has had some unexpected benefits,” he says. “We enter a harvest estimate several days in advance of our CSA pick-up day, and Harvie generates a share for all customers based on product availability and preferences that the customer have given us.”
Curtis says that the software program sends emails to customers detailing what will be in their share that week, and gives them the option to swap out vegetables prior to pick-up. “It gives choice in real time and the customers love it. On harvest day, Harvie generates a pick list for us with labels for packing. It has given us other unexpected benefits such as using product availability and prices to give us a target number for income. This helps us see what we have to offer over what we have committed, so we can see from week to week where we have a surplus so we can expand our offerings. We can also now offer small quantities of things to our customers, since Harvie has reduced our need for as many units of products.”
“For example, many people like parsley, but may not want it every week. Harvie gives the customers the option to choose parsley or not, reducing the amount of parsley that Curtis has to grow while still satisfying the customers who do want it. Another feature of Harvie that Curtis likes is the customer service department. He says that the Harvie team handles the majority of CSA customer questions and concerns while keeping him in the loop, so he can choose to step in and deal with a customer directly if needed. He says other helpful features of the program include options for the customer to put their share on hold if they are out of town, sending customer specific emails with tips and recipes based on their given vegetable preferences, and handling the CSA payments and auto renewal plans. “The program cost is scale neutral. After the initial set-up fee, it’s 10 percent of sales. It’s still a start up program so there are occasional design or functionality issues, but overall it’s excellent.”
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