2017 - Volume #41, Issue #4, Page #20[ Sample Stories From This Issue | List of All Stories In This Issue | Print this story | Read this issue]
Deere 3020 Restored In Israel
“The email said he was trying to restore a 3020 Deere, but couldn’t get parts,” recalls Burket. “I find that a lot of foreign customers either can’t find parts in their country or don’t get a response when contacting foreign companies.”
Burket responded with a quote for a hood, side panels, grille screens, front and side fenders, seat and suspension. Other parts included rod assemblies, wheel bearing kits, front hubs and a lower dash panel. The Israeli customer also wanted a cowl cover, decals, steering wheel, rockshaft covers, fuel tank, gauges, fan shroud, muffler and a few small parts.
“Once we worked out shipping, the order went through, without a hitch,” says Burket. “When he finished, he sent a photo with a big thumbs up.”
Burket says he works with quite a few international customers. Many are not restoring, but simply need a part for their machine. He is often surprised what they order. One of the most unusual was a request from Cyprus for a transmission for an International 1460 combine.
“I have a customer in Hungary who is working on restoring an International 3588,” says Burket. “He has gone through it completely and has ordered engine and transmission parts, as well as minor parts like the clutch and stuff, as well as 143 line items of SAE nuts and bolts, more than 500 lbs. of them.”
SAE nuts and bolts simply aren’t available in Hungary. Burket has learned that even if parts are available, they are often more expensive than ASAP’s price and shipping combined. He says he is amazed how much more expensive they can be.
“A recent customer in Australia ordered a shaft,” says Burket. “Even though shipping doubled the price, it was still $100 less than that same part in Australia.”
Burket enjoys responding to email orders, whether international or closer to home. He tries to get back to customers immediately.
“Many of them say, you’re the only one who responds to my emails,” says Burket. “I answer them, and I get the sales.”
To read a story about the 3020 restoration project, go to: https://re3020.wordpress.com.
Contact: FARM SHOW Followup, Chuck Burket, All States Ag Parts, P.O. Box 249, 10 Ellefson Dr., De Soto Iowa 50069 (ph 855 530-8364 U.S. and Canada; 515 834-2133 other countries; firstname.lastname@example.org; www.tractorpartsasap.com).
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