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Great Way To Buy Pumps, Pressure Washers
If you like to browse at your leisure without a salesman hanging over your shoulder, the internet can be a great place to do it. Buyapump.com is the webstore for IBP pumps, Mansfield, Ohio. Jim Lomax is the director of marketing and sales and says the internet is a great place to gather information. Buyapump.com is designed to help viewers not only size, select and buy a pump and/or an engine, but also to help them service an existing IBP pump.
"We have service manuals and parts lists the viewer can download," says Lomax. "He can print them off, see what part is needed and order it. We don't sell tons of pumps over the web, but we do sell a lot of parts."
Prospective buyers who are unsure what type of pump they need can review sizing charts or fill out an online help request. The information requests are answered with a recommendation for either an IBP pump or a referral to another company if IBP doesn't have what is needed.
Lomax says foreign-made pumps are usually shipped with an engine in the box, while IBP offers their pumps with a full line of engine options, including Briggs and Stratton or the option of no engine at all.
The company's current website offers 30 to 40 different pumps and engine combinations. A new website will soon offer more than 700 pumps. Lomax estimates that 20 to 30 percent of them will be available to ship within 24 hours of an order.
USA Pressure Systems, Inc., Palm Bay, Florida, has been on the web with www.usapressure.com for eight years.
Web sales are important to the firm, which has customers from Australia to Greece. They also sell generators and other products, including electric, gas and diesel motors, but pressure washers which they manufacture are their mainstay.
"If a customer has a problem with a washer, and we can't fix it over the phone, we will help them find a local repair shop," explains Haskins. "Then we work with the repairman to fix the problem, and we pay the service fee if it's under warranty."
He credits his company's dedication to customer service for the 30 percent of new business that comes from referrals. Knowing how a company will handle problems is especially important when buying off the web, warns the internet retailer. "Before you buy, ask for the name of the place you would have to go for service. Contact them, and find out what experience they have with the company and its products," he suggests.
Contact: FARM SHOW Followup, IPT Pumps, 100 Rupp Rd., Mansfield, Ohio 44903 (ph 419 755-1680); fax 419 755-1681; Website: www.buyapump.com or USA Pressure Systems, Inc., 2530 Kirby Ave., no. 307, Palm Bay, Florida 32905 (ph 800 493-7692; Website: www. usapressure.com).

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2002 - Volume #26, Issue #5